Refund & Returns Policy

Effective Date: September 20, 2024

Thank you for purchasing from Liquidation Pallets Goldmine.

Because liquidation merchandise is sourced from customer returns, overstock, shelf pulls, closeout inventory, excess inventory, and other liquidation channels, products may vary in condition, packaging, brand, model, color, size, and quantity.

This Refund & Returns Policy explains the circumstances under which orders may be returned, cancelled, refunded, or replaced.

By placing an order through https://liquidationpalletsgoldmine.com, you acknowledge and agree to the terms of this policy, subject to any rights that cannot legally be excluded under applicable law.

1. Nature of Liquidation Merchandise

Liquidation inventory is different from ordinary retail merchandise.

Depending on the product and listing, pallets or lots may contain:

• Customer returns
• Overstock merchandise
• Shelf pulls
• Store closeouts
• Excess inventory
• Open-box products
• New merchandise
• Used merchandise
• Packaging-damaged merchandise
• Mixed-condition merchandise

Unless a product listing specifically states otherwise, liquidation merchandise should not be assumed to be factory-new, individually tested, or supplied in original retail packaging.

Product descriptions, photographs, manifests, quantities, estimated retail values, and condition information are provided to help customers evaluate available inventory.

Minor variations between the advertised inventory and the actual shipment may occur because liquidation inventory can change during fulfillment.

2. All Sales Are Subject to the Product Listing

Customers are responsible for reviewing the product description, photographs, condition information, manifest information, quantity information, pricing, and other available details before placing an order.

By completing a purchase, the customer acknowledges that they have had the opportunity to review the available information concerning the merchandise.

Where a product is specifically advertised as a liquidation, customer-return, overstock, shelf-pull, open-box, or mixed-condition lot, those characteristics are considered part of the product being purchased.

3. Eligibility for Returns

A return may be considered when:

• The wrong product or pallet was shipped.
• The merchandise materially differs from the product ordered.
• The shipment arrives with significant damage that occurred during transportation and the customer provides the required evidence.
• The product listing expressly provides a return option.
• We authorize a return in writing following review of the customer’s claim.

Returns are not automatically accepted merely because a customer changes their mind after an order has been processed or shipped.

All returns require prior written authorization from Liquidation Pallets Goldmine.

4. Items Generally Not Eligible for Return

Unless otherwise required by applicable law or expressly stated in the product listing, we generally do not accept returns for:

• Customer preference or change of mind
• Failure to read the product description
• Failure to review a manifest before purchase
• Failure to understand the condition of liquidation merchandise
• Minor cosmetic imperfections
• Normal signs of handling or previous retail use
• Damaged or missing retail packaging
• Products that are described as open-box, used, customer returns, or mixed condition
• Differences in color, size, model, or brand where the listing permits reasonable variation
• Items sold as-is
• Items sold as final sale
• Merchandise damaged after delivery due to customer handling, storage, installation, or use
• Merchandise that has been resold, modified, repaired, dismantled, or altered by the customer
• Items that are incomplete because components were removed after delivery
• Claims submitted outside the applicable claim period

Certain categories may have additional restrictions due to hygiene, safety, regulatory, or resale considerations.

5. Inspection Upon Delivery

Customers are strongly encouraged to inspect their shipment as soon as it arrives.

For pallet and freight shipments, customers should inspect the exterior of the shipment before signing for delivery whenever possible.

If visible damage is present, customers should:

1. Photograph the pallet and packaging before opening it.
2. Photograph any visible damage.
3. Record the damage with the carrier when signing for delivery.
4. Retain all original packaging and shipping materials.
5. Notify Liquidation Pallets Goldmine as soon as possible.

Failure to document obvious transportation damage may make it more difficult to investigate a freight claim.

6. Damaged Shipments

If your shipment arrives visibly damaged, please contact us promptly.

Please provide:

• Order number
• Customer name
• Delivery date
• Description of the damage
• Photographs of the pallet
• Photographs of the packaging
• Photographs of the damaged merchandise
• Photographs of shipping labels
• Any carrier damage report or delivery documentation

We will review the information and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, partial refund, full refund, store credit, or assistance with a carrier claim.

7. Incorrect or Missing Merchandise

If you receive merchandise that is materially different from what you ordered, or if there is a significant shortage in the shipment, notify us promptly.

Claims should include:

• Order number
• Description of the discrepancy
• Photographs of the received merchandise
• Photographs of shipping labels
• Manifest or order information, where applicable

We will investigate the discrepancy and determine the appropriate resolution.

Reasonable quantity variations may apply where the product listing expressly permits estimated quantities or variations.

8. Return Authorization

Customers must receive written return authorization before sending merchandise back.

Do not send merchandise to an address obtained from an old invoice, website search, previous order, or third party.

An authorized return will receive return instructions, including the appropriate return address and any applicable shipping requirements.

Unauthorized returns may be refused, delayed, or returned to the sender at the sender’s expense.

9. Return Shipping

When a return is approved because Liquidation Pallets Goldmine shipped the wrong merchandise or the merchandise was materially defective or damaged before delivery, we may provide appropriate return-shipping instructions.

For returns resulting from customer preference, where such returns are permitted, the customer may be responsible for return shipping and applicable handling costs.

Return shipping arrangements will be communicated to the customer when the return is authorized.

10. Condition of Returned Merchandise

Approved returns must generally be returned in substantially the same condition in which they were received.

Where applicable, customers must retain:

• Original packaging
• Shipping labels
• Pallet wrapping
• Boxes
• Accessories
• Documentation
• Components
• Other materials supplied with the shipment

A refund may be reduced or denied where merchandise has been materially altered, damaged, used improperly, resold, or returned without required components.

11. Refunds

Once an approved return has been received and inspected, we will determine whether the order qualifies for a refund.

If approved, refunds may be issued using the original payment method whenever reasonably possible.

Depending on the payment method and financial institution, it may take additional business days for a completed refund to appear in the customer’s account.

A refund confirmation does not necessarily mean that the funds will immediately appear in the customer’s bank or payment account.

12. Processing Time for Refunds

Approved refunds are generally processed after the returned merchandise has been received and inspected.

Unless a different period is required by applicable law or expressly agreed to in writing, customers should allow up to 21 business days for an approved refund to be processed after the return has been received and the refund has been authorized.

The time required for funds to appear in the customer’s account may vary depending on the bank, card issuer, payment provider, or financial institution.

13. Cancellation Requests

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests are not guaranteed once an order has entered processing, packaging, freight preparation, or shipment.

If an order has already been shipped, the customer may be required to follow the applicable return procedure rather than request a cancellation.

Any approved cancellation may be subject to reasonable processing, transaction, administrative, or shipping costs where permitted by applicable law.

14. Non-Refundable Charges

Unless otherwise required by law, certain charges may not be refundable, including applicable:

• Shipping charges
• Freight charges
• Delivery charges
• Special handling charges
• Packaging charges
• Customs, duties, taxes, or import charges
• Payment-processing fees
• Other third-party charges that cannot be recovered

Any applicable deductions will be communicated to the customer before or during the refund process where reasonably possible.

15. Refused Deliveries

Customers should not refuse a delivery solely because they have changed their mind about the purchase.

A refused shipment may result in additional carrier charges, return freight costs, storage fees, or other expenses.

Where a customer refuses delivery without an approved return or cancellation authorization, the customer may remain responsible for applicable shipping, return, handling, and other recoverable costs.

16. International Orders

Customers purchasing from outside the country of shipment are responsible for understanding applicable import requirements.

Depending on the destination, international orders may be subject to:

• Customs duties
• Import taxes
• Brokerage charges
• Customs clearance fees
• Local taxes
• Regulatory requirements
• Additional delivery charges

Unless expressly stated otherwise in writing, these charges are the customer’s responsibility.

We are not responsible for delays caused by customs authorities, import restrictions, incomplete documentation, or other circumstances outside our reasonable control.

17. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, customers are encouraged to contact Liquidation Pallets Goldmine so that we can investigate the issue and attempt to provide an appropriate resolution.

If a chargeback is initiated, we reserve the right to provide the relevant order, payment, shipping, delivery, communication, and transaction documentation to the payment provider or financial institution for investigation.

This does not limit any rights available to customers under applicable law.

18. Fraudulent or Abusive Return Activity

We reserve the right to investigate suspected fraudulent, abusive, or deceptive return activity.

Examples may include:

• Returning merchandise that was not purchased from us
• Returning different merchandise from that originally shipped
• Removing valuable items before requesting a return
• Repeatedly abusing the return process
• Providing false damage or delivery claims
• Altering or falsifying shipping documentation

Where permitted by law, we may refuse future transactions or returns associated with fraudulent or abusive activity.

19. Product-Specific Return Terms

Certain products, categories, pallets, truckloads, or special-order merchandise may have additional return terms.

If a product listing contains specific return or refund terms, those terms may apply to that particular purchase.

Customers should review the product page and applicable terms before completing their purchase.

20. Exchanges and Replacements

Where appropriate and available, we may offer a replacement instead of a refund.

Replacement inventory is subject to availability.

If the same product or comparable inventory is unavailable, we may offer another appropriate resolution, such as a refund, partial refund, or store credit, depending on the circumstances and applicable law.

21. Store Credit

In certain circumstances, we may offer store credit as an alternative to a monetary refund.

Store credit will be issued only when agreed upon by the customer or where the applicable terms permit it.

Any expiration date or restrictions applicable to store credit will be communicated at the time it is issued.

22. Exceptions Required by Law

Nothing in this Refund & Returns Policy is intended to limit, exclude, or waive any consumer rights that cannot legally be limited or waived under applicable law.

Where mandatory consumer protection, warranty, refund, cancellation, or return rights apply, those rights will take precedence over conflicting provisions of this policy.

23. How to Request a Return or Refund

To request a return, refund, replacement, or order investigation, please contact Liquidation Pallets Goldmine through the contact information provided on our website.

Please include:

• Your full name
• Order number
• Email address used for the order
• Product or pallet purchased
• Date of purchase
• Reason for the request
• Description of the issue
• Photographs or videos where relevant
• Shipping or delivery documentation where applicable

Providing complete information helps us review your request more efficiently.

Website:
https://liquidationpalletsgoldmine.com

24. Policy Updates

We may update this Refund & Returns Policy from time to time to reflect changes in our business practices, products, services, legal requirements, or operating procedures.

The updated version will be posted on this page with a revised effective date.

Customers are encouraged to review this policy before making a purchase.

25. Contact Information

Liquidation Pallets Goldmine

Website:
https://liquidationpalletsgoldmine.com

For return, refund, order, or customer-service inquiries, please use the contact information provided on our website.

Last Updated: September 20, 2026